iCare Knowledge Base

æ          Make sure iCare is shut down on every workstation before starting the upgrade process. The upgrade process requires full access to the database files. If the database files were locked then you would get an error message that the database configuration has failed.

æ          If you are running the Day Ending Service on a server, you must shut it down as well before starting the upgrade process.

æ          If you are upgrading from an older version to versions 7.5.582 and higher, a file named DCMSRegister.mdb is required. This file has to be placed in the DCMS9003\Databases\MainCenter folder. Contact customer support at Orgamation Technologies for the file.

Upgrading the iCare Server from an Upgrade Patch

1.       Download the upgrade patch from the Orgamation web site as instructed and save it in the DCMS9003 folder on the server.

2.       Using Windows Explorer, go to the DCMS9003 folder.

3.       Double-click on the upgrade patch file to install the files. Installing in C:\ is correct unless you specifically want to install it elsewhere.

4.       Start iCare.

5.       When prompted “Do you want to transfer your old data…”, choose YES.

6.       After iCare starts, check whether the file versions are correct. To do so follow instructions in the section Check iCare File Versions on Your Computer (page 48).

Upgrading the iCare Server from an Upgrade Patch When you Can’t Run the Software on the Server

1.       Download the upgrade patch from the Orgamation web site and save it in the DCMS9003 folder on an iCare workstation.

2.       Using Windows Explorer, go to the DCMS9003 folder.

3.       Double-click on the upgrade patch file and unzip the files.

4.       From the DCMS9003\Databases folder on the workstation, copy the file named DCMSMain.new to the DCMS9003\Databases folder on the server.

5.       Start iCare.

6.       When prompted “Do you want to transfer your old data…”, choose YES.

7.       After iCare starts, check whether the file versions are correct. To do so follow instructions in the section Check iCare File Versions on Your Computer (page 48).

8.       From this workstation copy and paste all the files in the folders DCMS9003\Bin and DCMS9003\Reports to the corresponding folders on the server.

Upgrading the Workstations from an Upgrade Patch

1.       From the iCare Server copy the folder DCMS9003\Bin to the workstation.

2.       Start iCare.

3.       Check whether the file versions on iCare Server are correct. To do so, follow instructions given in the section Check iCare File Versions on Your Computer (page 48).

æ          Follow these steps after upgrading the iCare Server.