|
Technical and MIS Support |
|
|
Technical Support For software sold without any customization, technical support service is free for as long as you use the software. The knowledge base on our web site has been particularly developed for this purpose. The scope of technical support service is the following: - Resolve problems in the running of the software
- Fix any bugs that are reported on the current version
Technical support for bugs is only provided for users of the current version or for up to 1 year from purchase of software or upgrade. Technical support service is also not free if Orgamation provides central server support or installation. For training and maintenance support, refer to MIS Support section and other sections. MIS Support MIS Support includes much more than technical support, which is defined above. We help you with any operations issues in your office. This includes: - Fixing installation problems
- Fixing data problems if you have accidentally entered something
- Helping with system maintenance
- Resolve problems in the running of the software
- Fix any bugs that are reported on the current version
For MIS Support, you have the following methods for getting help from us: - Use of toll-free number
- Online service
You can purchase MIS Support on a per instance basis or buy it as a package. See Yearly MIS Support Plan. Yearly MIS Support Plan The MIS Support Plan is a yearly package, which includes a specific number of hours of free MIS support for you. The packages are priced at half the per instance rate, which substantially reduces your yearly cost. Every year you can purchase a package based on your usage from the past year.
|
Services Overview